Exchange and Replacement

Jewellery exchange and replacement in JewelryAndGems.eu

MERCHANDISE EXCHANGE WITHIN 30 DAYS

1/ Put the jewellery item into a plastic envelope commonly sold at any post office. Send it to our address; we recommend you send it as insured post

Your shipment has to include the following:

  • The jewellery item in the original packaging
  • Order form
  • Original Invoice
  • completed Form for Exchanges

 

2/ Please, be aware of the consumer rights based on which in distance selling the consumer is not entitled to cancel a contract if the subject matter of the contract is not a prefabricated item, an item not declared to be IN STOCK, i.e. if it is an item customized as specified by Buyer or an item made to Buyer’s personal liking. An example of this are resized rings or personalized items (e.g. by engraving).

 

3/ JewelryAndGems.eu retains the right to decline the request for merchandise exchange in the case when the jewellery item shows visible signs of wear, substantial finish damage or other damage.

 

SAFE SHOPPING

SSL certificate – the webpages onto which you enter your personal data are secured by SSL certificate, so the data you provide are ciphered.

 

LOWEST PRICE GUARANTEE

If you find a seller offering an identical jewellery item for a price lower than ours, we will drop the price below the competitor’s value and you will also receive a valuable gift from us.

 

THE WIDEST SELECTION

You will find here the widest selection of gold and diamond jewellery.

 

THE FASTEST DELIVERY

Almost 99% of the offered selection is in stock available for immediate purchase; the rest can be made and dispatched within 24 hours, if needed.

 

SAFE PAYMENT AND DELIVERY

Secured payment systems and insured delivery by a courier service or by Post office.

 

THE ULTIMATE AMOUNT OF INFORMATION AND FAST ORDERING BY PHONE

At your disposal is not only extensive information about the jewellery item but also quality photos, you can ask for help via online chat, and you can ORDER jewellery by making a phone call at +421 908 999 000. You can email at [email protected]  or call +421 908 999 000 if you need Customer service or you want to learn more about your order.

 

With your request for merchandise exchange, please submit this Form for exchanges that can be downloaded here.